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Troubleshooting

Checks for files that will not open, garbled text, and display restoration issues in Okojo.

A File Will Not Open

Confirm that the file is Markdown, TXT, or CSV.

Check whether the file moved or was deleted, and whether the OS requires access permission for that location.

Text Appears Garbled

If the file encoding is outside the supported range, text may appear garbled.

If possible, save the file with a common encoding and open it again.

Images Do Not Appear

External images in Markdown may not appear depending on the network connection or the image host.

Guidance for local images will be updated as app versions are confirmed.

The Previous Position Is Not Restored

If the file location or access permission changed, the previous reading position may not be restored.

Open the file again and move to the needed location.

Support

Need a hand with Okojo?

The help page covers the basics and common questions. You can send problem reports and suggestions through the contact form.